Online Order FAQ's


Please choose carefully, as we do not provide a refund or exchange if you change your mind, make an incorrect choice, or you purchase an item as a gift that is not wanted by the recipient, or is incorrectly sized.

Refunds will only be provided if an item is faulty as per NSW Government Fair Trading Guidelines.

If you believe an item you have purchased to be faulty, you must return the item with your proof of purchase (receipt) within 14 days. 

If you ordered a product online and find that it is faulty, has been damaged in transit, or does not match the description of the item as shown online, please contact us within 7 days of receipt of your order, at shop[@]



Australia Post has advised that they are currently experiencing some delays due to Covid-19, and that packages could take an extra 5 business days to arrive. 

All of our parcels are sent with tracking for your peace of mind. For the most up-to-date information about Australia Post shipping delays and Covid-safe practices, please visit Australia Post.

Due to extended COVID-19 restrictions and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

If you have not received your goods within 10 business days from shipment date, please contact us so we can follow up with Australia Post. Please ensure to supply correct postal address information to avoid delays.