Retail Policy


Please choose carefully as we do not provide a refund or exchange if you change your mind, make an incorrect choice, or purchase an item as a gift that is not wanted by the recipient.

Refunds will be provided if an item is found to be faulty, as per NSW Government Fair Trading Guidelines which can be viewed here: 

If you believe an item you have purchased to be faulty, you must return the item with satisfactory proof of purchase (e.g. receipt) in new, unused and unmarked condition with original packaging in unmarked, saleable condition.



We work hard to ensure that all of our products are represented accurately online, checked thoroughly before dispatch, and that all goods are packaged securely for transit.

If you have ordered a product online and find that it is faulty, has been damaged in transit, or does not match the description of the item as shown online, please contact us within 7 days of receipt of your order, via email: